1. How long does it take to process an order?
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly extended. Thank you in advance for your patience.
2. What are the shipping options available?
We offer standard and expedited shipping options for domestic orders. Standard shipping generally takes 3-7 business days, while expedited shipping delivers within 2 business days. For international orders, shipping times vary depending on the destination.
3. How much does shipping cost?
For domestic orders, standard shipping is free for orders over $25. The cost of expedited shipping is calculated based on the weight and destination. For international orders, shipping costs are calculated during checkout based on the destination and package weight.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
5. What should I do if my package is missing or lost?
If your package is missing or lost, please contact our customer support team. We insure all of our packages, so we will initiate an investigation with the carrier to locate your package.
6. What is your refund policy?
Experience hassle-free refunds and returns at Mabel Love Co. Refunds are conveniently issued as Mabel Love Co Gift Cards for your freedom to choose any item you desire. Please refer to our Refund Policy for more details on exceptions and procedures.
7. Can I cancel or exchange a pre-order?
Pre-orders may not be canceled but can be exchanged, receiving the refund on a Mabel Love Gift Card. Please contact us for assistance with pre-order exchanges.
8. How do I initiate a return or exchange?
To initiate a return or exchange, please fill out the form on our website or contact us via chat on our homepage or email us at mabellove13@icloud.com. We will provide you with further instructions and a return shipping label.
9. What is your contact information?
If you have any further questions or concerns, please feel free to reach out to us. You can contact us via email at babes@mabelloveco.com or our chat box on our website. Our physical address is 8375 NE 2 Ave, Miami FL 33138, United States.
If you have more questions checkout our FAQ page